Effective date: 11 November 2026
This Refund and Cancellation Policy applies to paid subscriptions for Web8 Pro at pro.web8.io.
Web8 Pro subscriptions are processed by a third-party Merchant of Record (MoR), which handles payment processing, recurring billing, invoices, and payment-related customer services.
The current Web8 Pro subscription price is US$30 per month, unless a different price is displayed at checkout.
Eligible new users may receive a 7-day free trial without providing payment card details.
The free trial is available only once per user.
The trial includes most Pro features, subject to reduced limits:
1 active project
100 MB storage
No website export
A user who purchases Pro directly without using the trial cannot claim the trial later. Upgrading from a trial to a paid subscription also uses the user's one-time trial eligibility.
Paid subscriptions may automatically renew at the end of each billing period according to the billing terms displayed at checkout.
The Merchant of Record handles recurring payments and payment-related subscription management.
You can manage your subscription through the available cancellation options on the Web8 website or through the Merchant of Record's customer portal.
You can cancel your subscription using either of the following methods.
When you cancel through the Web8 website:
Your subscription will not renew.
Your Pro access remains active until the end of the current billing period.
Your subscription expires at the end of that billing period unless renewed.
The Merchant of Record may provide an option to cancel your subscription immediately.
If you choose immediate cancellation:
Your subscription ends immediately.
Your Pro access is revoked immediately.
You are redirected to the Web8 plan page.
You cannot continue using Pro features unless you purchase or renew a subscription.
Please review the cancellation option carefully before confirming it. Immediate cancellation ends access even if time remains in your current billing period.
When your subscription expires or is cancelled, Pro access is removed according to the cancellation method described above.
Your Web8 account is not automatically deleted.
You can still log in and view the plan page, but you cannot access your Pro projects while your subscription is inactive.
Web8 retains your associated project data for 7 days after cancellation or expiration.
During this period, you can renew or purchase a subscription and regain access to the same account and existing project data.
If you do not renew within those 7 days:
Your projects will be deleted.
Your pages and associated assets will be deleted.
Other associated stored service data will be deleted.
The deleted data will no longer be recoverable.
The seven-day retention period does not provide continued Pro access.
Your account itself remains active. To request account deletion, contact support@web8.io.
Payments are generally non-refundable.
We do not offer refunds for:
Change of mind after purchasing a subscription
Unused subscription time
Failure to use the service
Cancellation after a subscription has started
Immediate cancellation through the Merchant of Record
Failure to cancel before an automatic renewal
We may consider a refund in the following situations:
Duplicate payments for the same subscription or billing period
Verified billing errors
Any refund request is subject to verification and the payment provider's applicable procedures.
Nothing in this policy excludes or limits refund rights or other consumer rights that cannot legally be excluded or limited under applicable law.
For questions about payments, invoices, subscription status, cancellations, or refund requests, contact:
The Merchant of Record handles payment processing and provides its own customer portal. Some payment, invoice, and subscription requests may need to be handled through that portal.
We may update this Refund and Cancellation Policy from time to time to reflect changes to Web8, our payment arrangements, or applicable laws.
The updated policy will be published on the Web8 website with a revised effective date.
For billing, subscription, cancellation, and payment-related enquiries:
payment@web8.io
For technical or other support:
support@web8.io
Web8
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